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TERMS OF SERVICE

Welcome to UShyft (“UShyft,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the UShyft website located at www.ushyft.space (the “Website”) and the services provided by UShyft, including virtual assistance, executive assistance, administrative support, customer support, lead generation, sales support, bookkeeping, data entry, operational support, and other business support services (collectively, the “Services”).

By accessing our Website, submitting an inquiry, booking a consultation, engaging our Services, or otherwise interacting with UShyft, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our Website or Services.

1. About UShyft

UShyft provides businesses, entrepreneurs, executives, and organizations with remote professional support designed to help them delegate operational responsibilities, improve productivity, and create additional capacity.

Our Services may include, but are not limited to:

  • Executive and virtual assistance

  • Administrative support

  • Calendar and inbox management

  • Research and documentation

  • Customer service and technical support

  • Lead generation and sales support

  • Prospecting and outreach

  • CRM management

  • Appointment setting and follow-up

  • Social media and content support

  • Bookkeeping and financial administrative support

  • Data entry and organization

  • Operational and project support

  • Workflow and process support

  • Other services agreed upon between UShyft and the Client

The specific Services, hours, pricing, scope of work, and other commercial terms applicable to a Client will be established through the applicable service agreement, order, proposal, or other written agreement between UShyft and the Client.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our Services.

If you are using the Website or Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

3. Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information to UShyft;

  • Clearly communicating business needs, priorities, deadlines, and expectations;

  • Providing necessary access to systems, applications, accounts, and information required to perform the Services;

  • Ensuring that information provided to UShyft may lawfully be shared for the purpose of providing the Services;

  • Maintaining appropriate security measures for accounts and systems provided to UShyft;

  • Reviewing and approving work where Client approval is required;

  • Providing timely feedback and communication;

  • Complying with applicable laws and regulations.

Clients remain responsible for decisions made by their business and for reviewing work product before relying on it for material business, financial, legal, medical, or other regulated decisions.

4. UShyft Assistants

UShyft may assign, introduce, or match Clients with qualified remote professionals (“UShyft Assistants”) based on the Client's needs, requested skills, availability, and other relevant factors.

UShyft may replace or reassign an Assistant when reasonably necessary, including because of availability, performance, business requirements, scheduling, or other operational considerations.

Unless expressly agreed otherwise in writing, the Client does not have the right to require UShyft to maintain a particular Assistant for a specific period.

5. Service Hours and Billing

Services are billed according to the applicable service agreement, proposal, package, or billing arrangement agreed upon by UShyft and the Client.

Depending on the selected plan, billing may be based on:

  • Hourly services;

  • Weekly service commitments;

  • Four-week billing periods;

  • Monthly packages;

  • Fixed project fees; or

  • Other agreed pricing structures.

The applicable agreement between UShyft and the Client will control in the event of any conflict regarding pricing, hours, billing, or payment terms.

Unused hours, rollover hours, refunds, credits, and cancellation terms will be governed by the applicable service agreement.

6. Payment Obligations

Clients agree to pay all fees when due.

If payment is overdue, UShyft may, subject to the applicable agreement:

  • Suspend Services;

  • Restrict access to Services;

  • Delay work;

  • Require payment before resuming Services; or

  • Terminate the Client relationship.

The Client is responsible for applicable taxes, payment processing fees, or other charges expressly identified in the applicable agreement.

7. Changes to Services

UShyft reserves the right to modify, expand, reduce, or discontinue portions of its Services when reasonably necessary.

Where a change materially affects an existing Client engagement, UShyft will provide reasonable notice where practicable.

8. Confidentiality

UShyft recognizes that Clients may provide confidential business information, customer information, operational information, credentials, documents, processes, and other sensitive information.

UShyft will use reasonable measures to protect confidential information and will use such information only as reasonably necessary to provide the Services, comply with contractual obligations, or comply with applicable law.

Where appropriate, additional confidentiality obligations may be established through a separate Non-Disclosure Agreement (“NDA”) or service agreement.

9. Data and Account Access

Clients may provide UShyft or its authorized personnel with access to business systems, applications, email accounts, calendars, CRM platforms, project-management systems, communication platforms, and other tools.

Clients remain responsible for:

  • Maintaining ownership of their accounts;

  • Maintaining appropriate permissions;

  • Providing only the access reasonably necessary for the Services;

  • Removing access when it is no longer required; and

  • Maintaining appropriate backup and security procedures.

UShyft will take reasonable measures to protect information entrusted to it but cannot guarantee that electronic systems or Internet transmissions will always be completely secure.

10. Acceptable Use

You agree not to use the Website or Services to:

  • Violate applicable laws or regulations;

  • Commit fraud or facilitate fraudulent activity;

  • Infringe intellectual property rights;

  • Gain unauthorized access to systems or accounts;

  • Transmit malware, viruses, or other harmful code;

  • Harass, threaten, or abuse UShyft personnel or Assistants;

  • Request assistance with unlawful activities;

  • Misrepresent your identity or authority;

  • Interfere with the operation or security of the Website; or

  • Use the Services for any purpose prohibited by your agreement with UShyft.

UShyft reserves the right to refuse or discontinue Services involving activities that it reasonably believes may be unlawful, unsafe, unethical, fraudulent, or outside the agreed scope of Services.

11. Intellectual Property

Unless otherwise agreed in writing, the Website, including its design, branding, logos, text, graphics, content, software, and other materials, is owned by or licensed to UShyft and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit UShyft's Website content without prior written permission.

Client-owned materials remain the property of the Client.

Ownership of work product created specifically for a Client will be governed by the applicable service agreement.

12. Third-Party Platforms and Services

UShyft may use or interact with third-party platforms such as Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Asana, Monday.com, ClickUp, Notion, Zoom, and other business tools. UShyft's website specifically describes support involving these types of platforms.

UShyft does not control third-party platforms and is not responsible for their availability, security, policies, functionality, pricing, or performance.

Your use of third-party services is subject to the applicable third party's terms and privacy policies.

13. Website Availability

We attempt to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be:

  • Available;

  • Error-free;

  • Secure;

  • Uninterrupted; or

  • Free from viruses or other harmful components.

We may temporarily suspend Website access for maintenance, updates, security issues, or other operational reasons.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as is” and “as available” basis.

UShyft does not guarantee that the Services will produce a particular business result, increase revenue, generate a particular number of leads, eliminate operational problems, or achieve a particular productivity outcome.

Clients remain responsible for their business decisions, management decisions, financial decisions, legal compliance, and final review or approval of work performed through the Services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, UShyft will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Website or Services.

This may include loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless UShyft and its owners, officers, employees, contractors, Assistants, and representatives from claims, damages, liabilities, costs, and expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the Website or Services;

  • Your violation of applicable law;

  • Your infringement of another party's rights; or

  • Information or materials you provide to UShyft that result in a third-party claim.

17. TERM AND TERMINATION OF AGREEMENT

These Terms remain effective while you access or use the Website or Services.

UShyft may suspend or terminate access to the Website or Services if you:

  • Breach these Terms;

  • Fail to make required payments;

  • Engage in unlawful or abusive conduct;

  • Misuse the Services;

  • Create security or operational risks; or

  • Violate the applicable service agreement.

Clients may terminate their Services subject to the notice, payment, and termination provisions contained in their applicable service agreement.

Termination does not eliminate obligations that accrued before termination, including outstanding payment obligations, confidentiality obligations, intellectual property provisions, indemnification obligations, and provisions that by their nature should survive termination.

18. Changes to These Terms

UShyft may update these Terms from time to time.

Updated Terms will be posted on this Website with a revised effective date. Your continued use of the Website or Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by the laws applicable to the legal entity operating UShyft and the jurisdiction identified in the applicable Client service agreement, without regard to conflict-of-law principles.

20. Contact Us

If you have questions regarding these Terms, please contact us:

UShyft
Email: support@ushyft.space
Website: www.ushyft.space